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Call for Papers
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Special Issue on Service Intelligence and Service Science
The global economy and enterprises are evolving to become service-oriented. To
address the needs of growing service sector at the Age of Information and
Communication, IBM proposed an emerging research and curriculum area called
Service Science to the industry and academia that is based on anthropology, game
theory and behavioral economics with technologies. Service Science is a combined
discipline of operations research, management science, industrial and systems
engineering, marketing, contracts and negotiations, and computer science. Beyond
all these technical perspectives, Service Science also includes culture
transformation and integration methods based on beliefs, assumptions,
principles, and values between two enterprises. Based on this context, there are
recently more and more scientific research works on the services provision
between requestors and providers. In particular, the application of artificial
intelligence plays an important role in decision support in Service Science.
Today the creation, operation, and evolution of artificial intelligence raise
concerns that range from high-level requirements and policy modeling through to
the deployment of specific implementation technologies and paradigms, and
involve a wide (and ever growing) range of methods, tools, and technologies.
They also cover a broad spectrum of vertical domains and industry segments, from
electronic and mobile commerce to real-time applications for the extended
enterprise, such as service activity planning and monitoring.
This special issue intentionally seeks scientists, educators, industry people,
policy makers, decision makers, and others who have some insight and vision and
understanding of the big challenges in Service Intelligence and Service Science.
Topics
Topics of interest include but are not limited to the theoretical, technical, or
empirical aspects of the following:
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Principles, theories and challenges of Service Intelligence and Service Science
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Cultural and economic issues in Service Intelligence and Service Science
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Inter- and Intra enterprise service computing and service engineering
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Decision models and decision support systems for service-related management and
operations
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Agent based technologies and logic for service-related management and operations
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Web Services and Semantic support for services negotiation, contract,
operations, and management
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Service matchmaking, recommendation, and monitoring
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Service Intelligence and Service Science applications in Logistics
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B2B and B2C processes for service negotiation, operations, and management
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Virtual organizations and integration issues for service management and
operations
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Trust and reputation in Service Intelligence and Service Science
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Game theoretic models and analysis
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Service Level Agreements (SLA)
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Service marketing, data mining, and relationship management
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Services contract specifications, cases, models, and legal issues.
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Automatic and semi-automatic services contract generation and management
Schedule for Publication
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Paper submission: March 16, 2007
2 April, 2007
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Notification: June 8, 2007
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Submission of revision: August 3, 2007 (camera
ready version)
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Planned publication: End of 2007/Early 2008
Guest Editors
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Dickson K. W. Chiu (Dickson Computer Systems,
Hong Kong)
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Ho-fung Leung (The Chinese University of Hong
Kong)
Submission Details
Submitted papers should not have been
previously published nor be currently under consideration for publication
elsewhere. All papers are refereed through a peer review process.
Submissions should be sent via email to the Special Issue Guest Editors (see
below). Author guidelines are available on the InderScience website:
http://www.inderscience.com/mapper.php?id=31.
Contact Information
All enquiries about the special issue program should be sent to the Special
Issue Guest Editors. (dicksonchiu at ieee.org, lhf at cuhk.edu.hk)
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